Shipping policy
Shipping & Delivery Policy
1. Shipping Information
Please read the Shipping & Delivery Policy of Monitech CCTV carefully to understand where we ship, estimated delivery times, shipping fees, customs duties, order processing, and shipment tracking.
This policy applies to orders placed through our official website: https://monitech-cctv.com/.
2. Where We Ship
Monitech CCTV offers shipping to customers in multiple countries and regions. Shipping availability, warehouse locations, and estimated delivery times may vary depending on the products ordered, stock availability, and destination.
The following shipping information is based on our existing fulfillment arrangements.
| Shipping Region | Destination | Shipping From | Estimated Delivery Time |
|---|---|---|---|
| North America | United States | United States | 5–8 business days |
| North America | Canada | To be confirmed | Calculated or confirmed at checkout |
| North America | Mexico | Hong Kong | 15–20 business days |
| Europe | Germany, Italy, Spain, France | Germany | 3–8 business days |
| Europe | Poland, Hungary, Belgium, Luxembourg, Denmark, Netherlands, Finland, Portugal, Sweden, Czech Republic, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Malta, Austria, Ireland | Subject to warehouse availability | 8–10 business days |
| Europe | United Kingdom | Subject to warehouse availability | 3–8 business days |
| Europe | Norway, Switzerland, Cyprus, Serbia | Hong Kong | 7–12 business days |
| Asia Pacific | Australia | Australia | 2–5 business days |
| Asia Pacific | New Zealand | Hong Kong | 7–12 business days |
| Asia Pacific | Taiwan | Hong Kong | 4–6 business days |
| Asia Pacific | Japan, South Korea, Singapore, Malaysia, Vietnam, Indonesia, Thailand, Philippines | Hong Kong | 7–12 business days |
| Middle East | United Arab Emirates | Hong Kong | 7–12 business days |
| Middle East | Saudi Arabia | Hong Kong | 15–20 business days |
| Africa | South Africa | Hong Kong | 15–20 business days |
Important Notes:
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Estimated delivery times are provided for reference and are not guaranteed delivery dates.
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Delivery to remote areas may require additional time.
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Shipping times may vary due to customs inspections, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.
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Shipping availability and warehouse allocation depend on product stock and destination.
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For bulk orders, wholesale purchases, or large commercial projects, shipping arrangements and delivery times may be confirmed separately before payment.
3. Shipping Fees
Free shipping is offered on eligible orders over USD $99 to the destinations covered by our standard shipping arrangements, excluding Hawaii, United States.
For orders that do not qualify for free shipping, applicable shipping charges will be displayed at checkout or confirmed before payment.
Additional shipping fees may apply to remote locations, oversized or heavy items, and orders requiring special delivery arrangements.
For wholesale orders, bulk purchases, and project-based shipments, shipping costs may be quoted separately depending on the order quantity, total weight, shipping method, and delivery destination.
4. Customs Duties, Taxes and Import Fees
For international shipments dispatched from outside the destination country, import duties, taxes (including VAT or other applicable sales taxes), customs clearance fees, and brokerage charges may apply.
Unless otherwise specified at checkout or expressly agreed in writing, these charges are the responsibility of the recipient.
For eligible shipments to European Union countries and the United Kingdom, customs duties may be covered under our applicable shipping arrangements. This does not necessarily apply to all products, remote areas, or special destinations.
The following destinations may be subject to additional customs charges or different shipping arrangements:
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Germany: Büsingen (postal code 78266).
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United Kingdom and associated territories: St Helena, Pitcairn Islands, Montserrat, Gibraltar, Cayman Islands, British Virgin Islands, British Indian Ocean Territory, Bermuda, and Anguilla.
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France: Certain overseas territories with postal codes in the 97000–99999 range.
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Italy: Vatican City, San Marino, Livigno, and Campione d'Italia.
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Denmark: Greenland and the Faroe Islands.
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Spain: Certain island territories and other special postal code areas.
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Finland: Åland Islands.
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Portugal: Madeira and the Azores.
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Greece: Mount Athos.
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Cyprus: Subject to separate customs and shipping arrangements.
Customers should confirm applicable customs duties and taxes before placing an order if delivery is required to a special customs territory.
5. Order Processing and Dispatch
In-stock orders are generally dispatched within two business days after payment confirmation, excluding pre-orders and products requiring additional processing.
Pre-order items will be shipped according to the estimated availability or dispatch date provided for the relevant products.
Processing times may be longer during public holidays, peak sales periods, or when additional order verification is required.
For bulk orders and project purchases, processing and dispatch schedules may be confirmed separately.
If an ordered product becomes unavailable, our team will contact you to discuss the expected availability and available alternatives. If the revised delivery arrangement is not acceptable, you may request cancellation of the affected unfulfilled item and a refund in accordance with applicable law.
6. Shipping Address and Delivery Requirements
Please verify your shipping address, recipient information, and contact details before completing your order.
Orders are dispatched to the shipping address provided at checkout. Once a package has been shipped, changes to the delivery address may not be possible.
Incorrect or incomplete delivery information may result in delays, additional shipping charges, or failed delivery attempts.
Please note: PO Box addresses may not be supported by our express shipping carriers. Contact us before ordering if you require delivery to a PO Box.
7. Shipment Tracking
Once your order has been dispatched, we will provide shipment tracking information when available.
Tracking details may be sent by email or made available through your order confirmation or account.
Please allow time for the shipping carrier to update tracking information after dispatch.
If you have not received your tracking details within 48 hours after receiving a dispatch confirmation, please check your spam or junk email folder and contact our support team.
For shipments containing multiple packages, tracking information may be provided separately.
8. Order Cancellation After Dispatch
Orders that have already been dispatched generally cannot be canceled before delivery.
If you wish to return an order after dispatch, please contact us and refer to our applicable Return & Refund Policy.
Where permitted by applicable law, return shipping charges, unsuccessful delivery fees, and other reasonable shipping costs may be deducted from the refund when the return is not caused by our error or a defective product.
Any statutory cancellation or consumer rights available under applicable law remain unaffected.
9. Delivery Attempts and Unclaimed Packages
Some shipments may require a signature upon delivery.
If delivery is unsuccessful because the recipient is unavailable, the carrier may attempt redelivery or provide instructions for collection.
Please contact the carrier promptly after receiving a failed-delivery notification.
If a package is returned because of an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping or redelivery charges may apply, where permitted by law.
10. Damaged, Missing or Incorrect Items
Please inspect the shipment as soon as reasonably possible after delivery.
If the package appears damaged, take photographs of the outer packaging, shipping label, and affected products.
If an item is missing, damaged, or incorrect, please contact Monitech CCTV with your order number, relevant photographs, and a description of the issue.
Our team will review the matter and assist with an appropriate resolution in accordance with our policies and applicable law.
11. Wholesale and Project Orders
For distributors, resellers, installers, system integrators, and other business customers, shipping terms may differ depending on order quantity, product availability, destination, and shipping method.
Bulk shipments, palletized orders, and project deliveries may require a separate shipping quotation.
Where separate shipping terms are agreed in a written quotation or sales agreement, those terms will apply to the relevant order, subject to applicable law.
12. Contact Us
If you have any questions about shipping, delivery, order tracking, or order fulfillment, please contact our customer support team.
Monitech CCTV
Website: https://monitech-cctv.com/
Email: support@monitech-cctv.com
Phone: +852 5905 0679
Address: Room 05, 9/F, The Rainbow, No. 22, Wang Yip Street South, Yuen Long, Hong Kong
Contact Page: https://monitech-cctv.com/pages/contact